Responsible Gaming

At 1go Casino, responsible gaming means treating gambling as entertainment rather than a way to make money. Gambling should be enjoyable, affordable and undertaken only when you are legally permitted to do so. This page explains practical ways to stay in control, identify possible signs of harm and access support when gambling is no longer fun or manageable.

1go Casino holds a licence from the Curaçao Gaming Authority under Licence No. OGL/2024/169/0146, issued 28 October 2024, and operates under GALAKTIKA N.V., registered in Curaçao.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other factors that mean outcomes cannot be predicted with certainty. Previous results do not influence future results, and a losing run does not make a win more likely. Avoid viewing gambling as a source of income, a way to solve financial problems or an opportunity to recover money that has already been lost.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential expenses such as rent, mortgage payments, food, bills and other financial commitments. Never use borrowed money, credit intended for other purposes or funds needed by your family. Once your planned amount has been spent, stop playing, regardless of whether you are winning or losing.

Set a spending limit before starting and keep to it.
Set a time limit and take regular breaks away from the screen.
Do not chase losses or increase stakes to try to win back money.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
Keep gambling separate from important responsibilities, work, study and relationships.
Remember that gambling outcomes are random and cannot be controlled through systems, patterns or strategies.
Consider checking your account activity regularly so your play remains visible and manageable.

It can also help to talk openly with someone you trust about your gambling budget. A friend, partner or family member may provide useful perspective and encouragement. Keeping gambling private, hiding deposits or avoiding conversations about spending can make it more difficult to notice when your habits are changing.

Tools to help you stay in control

Account tools and safer-gambling options may help you manage your play. Depending on the features available through your account, you may be able to set deposit, spending, loss or session limits, take a break from gambling, or request account closure. Limits should be selected before you begin playing and should reflect an amount you can genuinely afford to lose.

A limit is most effective when you treat it as a firm boundary rather than a target. If you find yourself wanting to increase a limit immediately, bypass a restriction or open another account to continue playing, stop and consider taking a longer break. You can contact the relevant support team through the available account or help channels to ask about the options that apply to your account.

Taking a break or closing your account

A temporary break can be useful if gambling is taking more time or attention than you intended. During a break, avoid looking for alternative ways to gamble and use the time to review your finances, routines and reasons for playing. If you believe you need to stop gambling, requesting account closure or a longer exclusion period may provide an important barrier.

If you request an account restriction or closure, do not attempt to avoid it by creating another account or using another person’s account. Accounts are intended for the registered account holder only. You should also ensure that anyone who may have access to your device or payment methods cannot use your account. Contact support if you need help understanding an available restriction or if you have concerns about continued access.

Review your recent gambling activity and identify how much time and money you have spent.
Choose a realistic limit or decide whether a complete break is more appropriate.
Apply the setting through your account or request assistance through the available support channel.
Remove saved payment details where practical and avoid keeping gambling funds readily available.
Tell someone you trust about your decision so they can support you.

Recognising gambling harm

Gambling harm can develop gradually, and it can affect people in different ways. You do not need to wait until a serious problem has developed before seeking help. Consider taking a break and speaking with a qualified support service if gambling is causing worry, conflict, financial pressure or difficulty meeting your usual responsibilities.

Possible warning signs

Spending more time or money gambling than you planned.
Repeatedly trying to win back losses or feeling unable to stop after deciding to stop.
Increasing bet amounts to achieve the same excitement or to deal with frustration.
Borrowing money, selling belongings or missing payments because of gambling.
Hiding gambling activity, deposits, losses or account information from other people.
Feeling anxious, irritable, guilty or low when you are not gambling.
Neglecting work, study, health, family, friends or other interests.
Using gambling to escape stress, sadness, loneliness or other difficult feelings.
Returning to gambling soon after deciding to take a break.
Thinking about gambling frequently or finding it difficult to concentrate on other things.

If any of these signs sound familiar, stop playing and seek independent assistance. Gambling harm can affect partners, relatives and friends as well as the person who gambles. People close to you may also seek advice if someone else’s gambling is affecting household finances, trust or wellbeing.

Financial concerns should be addressed promptly. Consider speaking with a financial counsellor about bills, debts and budgeting. Do not try to resolve financial pressure by gambling more. If gambling has affected your mental health or you feel overwhelmed, contact a qualified health professional or an appropriate support service.

Support and safer play information

Support is available in Australia for people experiencing gambling concerns and for their families and friends. Gambling support services can provide confidential information, counselling, financial guidance, planning assistance and referrals to other forms of care. Search for an Australian gambling support service in your state or territory, or speak with your doctor or another trusted health professional.

If you feel at immediate risk of harming yourself or someone else, or you are in an emergency, contact emergency services in Australia. You can also reach out to a crisis or mental health support service. Do not remain alone with an urgent concern. If you are supporting someone who gambles, protect your own wellbeing and seek advice about practical and financial boundaries.

Our approach

1go Casino provides responsible-gaming information to help players make informed decisions. We may ask questions about account activity, age, identity or affordability where required by applicable rules and our internal procedures. We may also apply account restrictions or request further information where there are concerns about safe play, account use or compliance obligations.

Players are responsible for providing accurate information, protecting account access and using gambling services only when legally permitted. Gambling is not suitable for everyone. If you are under the legal gambling age, have asked to be excluded, or believe gambling is becoming difficult to control, do not play. Responsible gaming is an ongoing choice: set boundaries, review them regularly and ask for help early if those boundaries become difficult to maintain.