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Privacy Policy
Information we may collect
To provide online gambling services safely and effectively, 1go Casino may collect information that identifies you, relates to your account or helps us understand how the website is used. The information collected will depend on the services you use, the checks required for your account and the way you interact with the website.
Account and contact information
When you register or contact support, we may handle details such as your name, date of birth, residential information, email address, telephone details, username and account preferences. We may also keep information that you provide in messages, forms, requests or other communications. This information is used to create and administer your account, respond to questions, provide important service notices and maintain accurate records.
Identity and verification information
Online gambling accounts may require identity, age, residency or source-of-funds checks. For these purposes, we may handle verification documents and related information, such as identification details, images of documents, information used to confirm your identity and records of checks completed. These checks help protect players, prevent unauthorised account use, support responsible operation of the service and reduce fraud, money laundering and other prohibited activity.
Payments and transactions
We may record deposits, withdrawals, wagers, winnings, account balances, payment method information and other transaction details. Payment information may be processed by payment service providers or other specialist partners where this is necessary to complete a transaction. We do not need every payment detail to provide the service, and payment handling may be subject to the privacy terms of the relevant provider.
Technical, device and usage information
When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages, session information and information about how features are used. We may also use security information, including records that help identify unusual activity, attempted unauthorised access or possible misuse of an account.
Some information may be sensitive or require additional protection. We ask players to provide only information that is accurate, current and necessary for the relevant request or check. You should not send information belonging to another person unless you are authorised to do so.
How we use information
Personal information is handled for legitimate operational, security, legal and service-related purposes. The main reasons we may use information include:
- Creating, maintaining and securing your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age and eligibility to use relevant services.
- Completing anti-fraud, anti-money laundering, security and risk checks.
- Detecting suspicious behaviour, account compromise, collusion, cheating or attempts to misuse the website.
- Providing customer support and responding to questions, complaints and privacy requests.
- Sending service messages about your account, transactions, security, changes to services or important terms.
- Improving website performance, navigation, features and user experience.
- Understanding general usage trends and preparing aggregated or de-identified reports.
- Meeting legal, regulatory, court, law enforcement and other official requirements that apply to the service.
- Protecting the rights, property, safety and systems of 1go Casino, players and other people.
Where marketing communications are offered, they may be sent in accordance with applicable requirements and your preferences. You can withdraw consent to marketing at any time by contacting support@1go-casino.wtf. You may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not stop essential service messages, account notices, security communications or other messages needed to operate your account.
Sharing information
Information may be shared only where reasonably necessary for the purposes described in this Privacy Policy. This may include sharing with payment providers, identity and verification services, fraud and security specialists, technology providers, customer support providers, professional advisers and other service providers that help operate the website. These parties should handle information for relevant business or service purposes and in accordance with applicable requirements.
Information may also be disclosed when required or permitted by law, in response to a valid official request, to protect the safety or rights of a person, or in connection with preventing fraud, crime or misuse. If the website or related business operations change, information may be transferred as part of that change, subject to applicable privacy requirements.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, support login and account functions, keep sessions secure, understand website traffic and improve performance. Some cookies may be provided by service partners that help with analytics, security or website functionality. Cookies can make the website easier to use, although disabling certain cookies may affect features or prevent parts of the service from working as intended.
You can manage or delete cookies through your browser settings. Your browser may allow you to block all cookies, accept them only from certain websites or receive a notice before a cookie is stored. The available controls vary between browsers and devices. Changing these settings does not necessarily remove information already collected or affect all technologies used by the website.
Security measures
Reasonable technical and organisational measures may be used to protect information against loss, unauthorised access, alteration, disclosure or misuse. These measures can include access controls, authentication processes, monitoring, secure transmission methods and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact support promptly if you believe your account has been accessed without permission.
How long information is kept
Information is generally kept for as long as it is needed for the purposes described in this Privacy Policy, to operate the account, resolve disputes, maintain security, complete audits or meet legal and business requirements. Some records must be kept for a period required by law even after an account is closed. The applicable retention period may depend on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted, destroyed or de-identified where appropriate.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about the handling of your data.
Making a privacy request
To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@1go-casino.wtf. Please explain your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or personal records.
A request to delete information may not be able to be completed immediately or in full where records must be retained for legal, security, fraud prevention, transaction or dispute-related reasons. Similarly, correcting or deleting information may affect the ability to use some account services. Where a request cannot be completed, we will aim to explain the relevant reason in general terms.
Accuracy and account responsibility
You are responsible for keeping the information provided to 1go Casino accurate and up to date. Please notify support if your contact details or other account information changes. Do not share your password or allow another person to use your account. If you use the website on a shared device, log out after your session and consider clearing stored browser information.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. You should review this page periodically, especially before providing new information or using new features. Continued use of the website after an update may indicate that you have read the revised policy.