1go Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use 1go Casino. Please read them carefully before creating an account or participating in any gambling activity. By accessing the website, opening an account or using any available service, you acknowledge that you have read, understood and agreed to these terms. If you do not agree, you should not use the website or its services.

1go Casino holds a licence from the Curaçao Gaming Authority under Licence No. OGL/2024/169/0146, issued 28 October 2024, and operates under GALAKTIKA N.V., registered in Curaçao.

1. General terms and account requirements

These Terms & Conditions apply to your use of 1go Casino, including the website, account facilities, games, promotions, payment functions and any related services made available from time to time. Additional rules may apply to particular games, offers or features. Those rules will be displayed or made available before you use the relevant service and form part of these terms.

You must be legally entitled to use online gambling services in your location. You are responsible for checking the laws that apply to you before registering or playing. Access may be restricted where online gambling is unlawful or where 1go Casino does not offer services. The website is intended for adults only. You must not use the service if you are under the applicable legal gambling age.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. An account must be registered in your own name and must not be opened on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.

You must not open or use an account for an improper, fraudulent or unlawful purpose.
You must not allow another person to access or use your account.
You must not use payment methods that belong to another person without proper authorisation.
You must not attempt to bypass security controls, technical restrictions or account limits.
You must not interfere with the website, games, software or other users.
You must not use automated tools, bots or software intended to gain an unfair advantage.

1go Casino may carry out identity, age, location, payment and security checks. You may be asked to provide suitable information or documents before an account can be fully used, before withdrawals are processed or at another stage of the customer relationship. Information must be supplied within the requested timeframe. If required checks cannot be completed, access to some or all services may be restricted.

You may have only one personal account unless 1go Casino expressly approves another arrangement. Duplicate, linked or incorrectly registered accounts may be reviewed. Where an account is closed, suspended or restricted, you must not create or use another account to avoid that action.

2. Games, wagers and account funds

Games and wagering services are provided subject to the rules shown for the relevant product. You should review the game information, stake options, paytable, result method and any applicable restrictions before placing a wager. A wager is generally treated as accepted when it is recorded by the system. If a wager is not accepted, any associated funds should remain available in your account or be returned in accordance with the applicable process.

You are responsible for checking the details of a wager before confirming it. Once accepted, a wager may not be cancelled unless the relevant game rules, technical process or applicable law permits cancellation. Results are determined using the systems and records used to operate the relevant service. In the event of a dispute, system records may be reviewed together with other relevant information.

You should only deposit funds that you can afford to lose. Funds in your account are not a bank deposit and should not be treated as savings. You must not use the service to conceal, transfer or process money obtained from unlawful activity. Payment transactions may be subject to checks, processing requirements, minimum or maximum amounts, fees or temporary restrictions. Any available information about a payment method should be reviewed before use.

Withdrawals may be subject to account verification, payment checks and any applicable game or transaction rules. 1go Casino may return funds using an appropriate method connected with the original payment source or another permitted method. Processing times can vary according to verification requirements, the payment provider and other circumstances. You should ensure that your payment details are accurate and belong to you.

If an obvious error, technical fault, pricing error or system malfunction affects a game, wager, balance or transaction, 1go Casino may take reasonable steps to correct the error. This may include cancelling an affected wager, correcting an account balance or temporarily suspending the relevant service while the issue is investigated. You must not knowingly take advantage of an error and should report suspected problems promptly.

If your account shows funds or credits that were added in error, you must not withdraw or use them. 1go Casino may correct the balance and recover amounts that were incorrectly credited, subject to applicable law. Where there is a genuine dispute about a transaction, you should contact the available customer support channel through the website and provide enough information for the matter to be reviewed.

3. Promotions, privacy and responsible gambling

Promotions, bonuses, rewards and promotional competitions may be offered from time to time. Each offer is subject to its own terms, eligibility requirements, expiry period, qualifying activity and any wagering or withdrawal conditions that are clearly stated with the offer. You should read those terms before accepting or using a promotion. If an offer conflicts with these general terms, the specific promotional terms apply to the extent of the conflict.

Promotional participation may be limited to one offer, account, household, device, payment method or other qualifying basis where stated. 1go Casino may refuse, cancel or remove a promotion where there is evidence of abuse, collusion, fraud, multiple accounts, misuse or a breach of the relevant conditions. Promotional funds or winnings may be removed where the offer was obtained or used improperly.

Personal information is handled in accordance with the applicable Privacy Policy and privacy requirements. Information may be collected and used to provide services, manage accounts, process transactions, verify identity and age, maintain security, prevent fraud, meet legal obligations and communicate with you. You should read the Privacy Policy to understand how information is collected, stored, used and shared.

Gambling should be an entertainment activity, not a way to make money or solve financial problems. You should set a budget before playing, take regular breaks and avoid chasing losses. Never gamble with money needed for rent, bills, food or other essential expenses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Use any available deposit, spend, loss or session limits before playing.
Consider taking a break or requesting account restrictions if you are concerned about your gambling.
Do not gamble while affected by alcohol, drugs, stress or strong emotions.
Do not borrow money or sell possessions to fund gambling.
Seek independent financial, health or gambling support if gambling is causing harm.
Contact customer support through the website to ask about available responsible gambling tools.

Responsible gambling tools may include account breaks, self-exclusion, deposit controls, activity information and other restrictions. Availability and operation may depend on the service and applicable requirements. A request for a restriction should be made before continuing to use the account. Restrictions are designed to support safer play but cannot replace personal responsibility or professional advice.

4. Suspension, liability and changes

1go Casino may suspend, restrict or close an account where this is reasonably necessary for security, verification, responsible gambling, legal compliance, suspected fraud, a breach of these terms, payment concerns or operational reasons. Where appropriate, you may be informed of the reason for an action, although information may be withheld where disclosure could compromise security, an investigation or a legal obligation.

You may stop using the service and request account closure at any time through the available website process. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, disputes, unlawful activity or these terms. Any remaining balance may be handled after required checks are completed and in accordance with applicable rules.

The website and its services may be changed, interrupted, suspended or withdrawn from time to time. 1go Casino will take reasonable steps to maintain the service but cannot guarantee that the website, games or payment functions will always be available, uninterrupted, secure or free from errors. You should keep your own records of important transactions and account communications.

To the extent permitted by law, you are responsible for losses resulting from misuse of your account, failure to protect your login details, inaccurate information, unlawful access or breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

You must not copy, reproduce, alter, distribute, reverse engineer or commercially exploit website content, software, branding or other material except where permitted by law or with written permission. Website links or content provided by third parties may be subject to separate terms, and 1go Casino is not responsible for matters controlled by an external provider.

These terms may be updated to reflect changes to the service, legal requirements, security practices or operational processes. The current version will be made available on the website and will apply from the stated effective date or, where no date is stated, from publication. You should review the terms regularly. Continued use of the service after an update means that you accept the revised terms.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are intended to operate consistently with applicable Australian law and any mandatory rights or protections that apply to you.

For questions about these Terms & Conditions, account access, transactions, responsible gambling tools or a complaint, use the customer support contact options displayed on the 1go Casino website. Please provide relevant account or transaction information, but do not send passwords or unnecessary sensitive information. Complaints will be reviewed through the available process and handled in accordance with applicable requirements.