Contact 1go Casino

If you need help with your 1go Casino account or have a question about our services, please contact our support team at support@1go-casino.wtf. We aim to make support clear and helpful for players in Australia. Before sending your message, please check that the information provided is accurate and that you are contacting us from the email address connected with your account where possible.

1go Casino holds a licence from the Curaçao Gaming Authority under Licence No. OGL/2024/169/0146, issued 28 October 2024, and operates under GALAKTIKA N.V., registered in Curaçao.

How to get in touch

For assistance, email support@1go-casino.wtf and explain what you need help with. Including relevant details in your first message can help the support team understand the issue and respond more efficiently. Please do not send passwords, full payment card numbers or other sensitive information by email.

What to include

Your account email address or username
A short, clear description of the issue or question
Any relevant transaction or account details that are safe to share
Screenshots, if relevant, provided without unnecessary personal or payment information

Common reasons to contact support include account access and verification questions, deposits and withdrawals, bonus terms, technical problems and responsible gambling requests. If your message concerns responsible gambling, state this clearly so it can be directed appropriately.

Support usually replies within 24 hours, although response times can vary depending on the question and the information needed to investigate it. Sending follow-up messages about the same issue may make it harder to keep the conversation together, so please allow reasonable time for a response.